Terms And Conditions
Bayswater Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Bayswater Cleaners provides cleaning services to residential and commercial customers in the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings given:
Client means the individual or organisation who requests or receives cleaning services from Bayswater Cleaners.
Company, we, us or our means Bayswater Cleaners, the provider of the cleaning services.
Services means any cleaning or related services provided by the Company to the Client, including but not limited to domestic cleaning, commercial cleaning, end of tenancy cleaning, deep cleaning, after builders cleaning, and associated tasks.
Premises means the property or location where the Services are to be carried out.
Booking means a confirmed appointment or series of appointments for the provision of Services.
2. Scope of Services
2.1 The Company will provide the Services with reasonable skill and care and in accordance with these Terms and Conditions.
2.2 The specific tasks to be carried out during a visit will be agreed with the Client at the time of booking, based on the type of service requested and the time allocated.
2.3 The Company reserves the right to decline a booking if, in its reasonable opinion, the Premises are unsafe, unsuitable, or if access cannot be safely obtained.
2.4 The Company does not undertake any services that require specialist qualifications or licences, including but not limited to structural repairs, electrical works, gas works, pest control treatment, or work at height beyond what can be safely reached with standard domestic equipment.
3. Booking Process
3.1 Bookings may be made by the Client through the Companys designated booking channels. By making a booking, the Client confirms that they are legally capable of entering into a binding contract and that they are at least 18 years old.
3.2 When making a booking, the Client must provide accurate and complete information regarding the Premises, the required Services, any access instructions, parking arrangements, and any particular requirements or restrictions.
3.3 The Company will confirm the booking details, including the date, time, duration, and indicative price, before the Service is scheduled. A booking is not considered accepted until it has been confirmed by the Company.
3.4 Any changes to a booking, including rescheduling, must be requested by the Client and are subject to availability and the Companys prior approval.
3.5 The Company may offer regular or recurring service arrangements. Any such arrangements will be agreed separately and may be subject to additional terms regarding frequency, access, and pricing.
4. Access and Client Obligations
4.1 The Client is responsible for providing safe and reasonable access to the Premises at the agreed time. If access is not available or is delayed, waiting time may be charged, or the visit may be treated as a late cancellation in accordance with these Terms.
4.2 The Client must ensure that the Premises are in a safe condition for the provision of the Services. This includes informing the Company in advance of any health and safety risks, hazards, alarms, security systems, or restricted areas.
4.3 The Client is responsible for providing necessary utilities such as running water, electricity, and adequate lighting at the Premises during the visit.
4.4 Where the Client provides any cleaning products or equipment, it is their responsibility to ensure that such products and equipment are safe, in good working order, and suitable for the intended use. The Company shall not be liable for any damage or loss arising from the use of Client provided products or equipment.
4.5 The Client must not request the Companys personnel to carry out any illegal acts, unsafe tasks, or services not included within the agreed scope.
5. Pricing and Payments
5.1 The price for the Services will be communicated to the Client prior to booking. Prices may be calculated based on an hourly rate, a fixed fee, or a combination of both, depending on the type of service.
5.2 All prices are stated in pounds sterling and are subject to any applicable taxes in accordance with UK law. Where relevant, any such taxes will be clearly stated to the Client.
5.3 The Company reserves the right to adjust its prices from time to time. Any price change will not affect confirmed bookings that have already been accepted, unless agreed otherwise with the Client.
5.4 Payment terms will be communicated at the time of booking. The Company may require payment in advance, at the time of service, or within a specific period after completion, depending on the nature of the Services and the Clients status.
5.5 The Company accepts the payment methods it designates from time to time. The Client is responsible for ensuring that sufficient funds are available and that any payment details provided are correct and authorised.
5.6 If payment is not received by the due date, the Company reserves the right to suspend or cancel further Services and to charge interest on overdue amounts in accordance with applicable UK legislation.
6. Cancellations and Rescheduling
6.1 The Client may cancel or reschedule a booking by giving the Company reasonable notice, as specified at the time of booking or in any service confirmation.
6.2 If the Client cancels or reschedules a booking without sufficient notice, the Company may charge a cancellation fee. The amount of the cancellation fee will reflect the time reserved and the likelihood of reallocating the appointment.
6.3 If the Company is unable to attend a scheduled booking due to circumstances beyond its control, including but not limited to staff illness, severe weather, transport disruption, or other unforeseen events, the Company will notify the Client as soon as reasonably possible and offer an alternative appointment. The Company will not be liable for any loss arising from such rescheduling, but any prepayments for the affected booking will be applied to a future visit or refunded.
6.4 Where access cannot be gained to the Premises at the agreed time, or the visit is refused on arrival, the Company may treat the situation as a late cancellation and charge a corresponding fee.
7. Conduct and Personnel
7.1 The Company will ensure that its personnel are appropriately trained to carry out the Services and will take reasonable steps to ensure that personnel conduct themselves professionally while on the Premises.
7.2 The Client agrees to treat the Companys personnel with respect and not to subject them to any form of harassment, abuse, discrimination, or unsafe conditions.
7.3 The Client must not, directly or indirectly, solicit for employment or engagement any member of the Companys personnel who has provided Services to the Client, during the period of the agreement and for six months after its termination, without the prior written consent of the Company. The Company may charge a reasonable introduction fee where such consent is given.
8. Quality, Complaints and Rectification
8.1 The Company aims to provide a high standard of service. If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as reasonably possible, ideally within 24 hours of the visit.
8.2 On receiving a complaint, the Company may request information, photographs, or access to the Premises to assess the issue. Where the complaint is justified, the Company will, at its discretion, offer to re attend to rectify the problem, provide a partial refund, or offer a credit towards future services.
8.3 The Companys obligation to rectify does not extend to issues arising from unreasonable wear and tear, pre existing damage, inherent defects, or matters outside the scope of the Services.
9. Liability and Insurance
9.1 The Company will exercise reasonable care in providing the Services and will maintain appropriate insurance cover, including public liability insurance, in accordance with industry practice.
9.2 The Companys total liability to the Client in respect of any claim arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the value of the specific booking during which the incident occurred, or the amount recoverable under the relevant insurance policy, whichever is higher.
9.3 The Company shall not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of business, loss of opportunity, or loss of data, arising out of or in connection with the Services.
9.4 The Company shall not be liable for any damage or deterioration to items that are fragile, worn, defective, improperly installed, or not suitable for standard cleaning methods, provided reasonable care has been taken.
9.5 The Client is responsible for securing cash, jewellery, and other valuables prior to the commencement of the Services. The Company does not accept responsibility for any alleged loss of valuables unless clear evidence of wrongdoing by its personnel is provided.
9.6 Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded under UK law.
10. Waste Handling and Environmental Regulations
10.1 The Company will handle general domestic waste and light commercial waste generated during the performance of the Services, in accordance with applicable UK waste management and environmental regulations.
10.2 The Company is not licensed to remove or dispose of hazardous waste, clinical waste, asbestos, chemicals, solvents, oil, paint in bulk, electrical items requiring specialist disposal, or any materials classified as controlled waste beyond general household or office refuse.
10.3 Where the scope of the Services involves the collection or removal of waste beyond normal household levels, the Client may be required to arrange separate licensed waste collection. Any such requirements will be discussed with the Client prior to commencement.
10.4 The Client must not request the Company to dispose of waste in an unlawful manner, including fly tipping, burning, or using unapproved disposal sites. The Company reserves the right to refuse any request that may breach environmental or waste regulations.
10.5 The Company will, where practicable, encourage responsible waste practices, including segregation of recyclable materials, but cannot guarantee that all removed waste will be recycled.
11. Keys and Security
11.1 If the Client provides keys or access codes to the Company, the Company will take reasonable measures to ensure their security and confidentiality.
11.2 Keys may be labelled in a manner that does not directly identify the Premises. The Client is responsible for informing the Company promptly of any change in access arrangements.
11.3 The Company shall not be liable for any loss arising from keys or access devices that were already compromised, defective, or misused by persons outside of its control.
12. Force Majeure
12.1 The Company shall not be in breach of these Terms and Conditions nor liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control, including but not limited to extreme weather, natural disasters, strikes, transport disruption, power failures, or acts of government.
13. Data Protection and Privacy
13.1 The Company will collect and process personal information about the Client only to the extent necessary to provide the Services, manage bookings, process payments, and administer its business.
13.2 Personal data will be handled in accordance with applicable UK data protection laws. The Company will take reasonable steps to safeguard such data against unauthorised access, misuse, or disclosure.
14. Termination
14.1 Either party may terminate an ongoing service arrangement by giving reasonable notice, as agreed at the outset of the arrangement.
14.2 The Company may terminate or suspend Services immediately if the Client materially breaches these Terms and Conditions, fails to make payment when due, provides unsafe or inappropriate working conditions, or engages in abusive or unlawful behaviour towards the Companys personnel.
15. Amendments to Terms
15.1 The Company may update or amend these Terms and Conditions from time to time. The current version will apply to all new bookings and to ongoing services after the Client has been notified of the changes.
15.2 Continued use of the Services after notification of any changes will constitute acceptance of the revised Terms and Conditions.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
17.3 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior agreements, understandings, or arrangements, whether written or oral.
